Frequently Asked Questions

Ordering & Payments

What payment methods do you accept?
We accept:

• Visa/Mastercard/Amex
• PayPal
• Apple Pay

Are prices in USD or HKD?
All prices are in USD. Your bank will convert to HKD.

Shipping to Hong Kong

How long does delivery take?

• Standard: 7-14 business days
• Express: 3-5 business days
  Track your order here.

Do I need to pay customs fees?
Yes – Hong Kong customers are responsible for all import duties/taxes.

Returns & Exchanges

Can I return items from Hong Kong?
Yes within 30 days. See our Returns Policy for details.

Who pays return shipping?
Customers are responsible for return shipping costs to our US facility.

Sizing & Products

How do I know my size?
Use our Size Guide with detailed measurements.

Are your products authentic?
We only sell 100% authentic Draper James merchandise.

Account Help

How do I reset my password?
Use the “Forgot Password” link on our Login Page.

Can I change my order?
Contact us immediately via our Support Form.

Need More Help?

Visit our Help Center for additional support.